1. Company Information
This Refund Policy applies to all products, licences, and digital services supplied through the Cargomazepuzzle website and operated by:
Operating Company: Pixel Games Sàrl-S
Registered Address: 11, Nacherwee, L-9644 Dahl, Luxembourg
Trading Brand: Cargomazepuzzle
Website: www.cargomazepuzzle.com
Customer Support Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488
The Company supplies digital entertainment products exclusively to customers located within Europe.
2. Nature of Products
Cargomazepuzzle supplies digital entertainment content only, including but not limited to virtual in-game items, premium features, game upgrades, additional gameplay content, and digital entertainment services.
No physical goods are sold, stocked, or delivered. Accordingly, no shipping documentation, courier tracking numbers, delivery notes, or proof of physical shipment exists or shall be provided in relation to any purchase completed through this website. All transactions are fulfilled electronically through immediate digital delivery mechanisms.
3. Immediate Digital Delivery
Digital content purchased through Cargomazepuzzle is delivered automatically and instantly following successful payment authorisation by our secure payment gateway. Delivery execution is automatically recorded upon the activation of game features, the crediting of virtual items, the granting of access permissions, or the allocation of digital entitlements to the user’s account.
4. Waiver of the 14-Day Right of Withdrawal
In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Luxembourg legislation governing digital content supplied on a non-tangible medium, customers explicitly request and consent to the immediate performance of the contract upon completion of payment.
By completing a purchase, the customer acknowledges and agrees that:
The purchased product consists entirely of digital content supplied on a non-tangible medium;
Execution and delivery of the content begin immediately following payment confirmation;
Once delivery has commenced, the statutory fourteen (14) day right of withdrawal ceases to apply.
Accordingly:
Once digital delivery has commenced, the purchase is deemed fully executed. The customer expressly waives and loses the statutory fourteen (14) day right of withdrawal, cancellation, or cooling-off period otherwise available under European distance selling legislation. The Company maintains secure technical records of this acknowledgment and delivery execution for regulatory compliance purposes.
5. Refund Eligibility
Because digital content is delivered instantly and cannot be returned or restored to an unconsumed state in the manner of physical merchandise, all transactions are final once digital delivery has commenced.
Refunds or account credits shall not be granted on the grounds that:
The customer changed their mind or no longer wishes to utilise the content;
The customer made an accidental purchase or selected an incorrect item;
The customer experiences personal dissatisfaction with gameplay design or preferences;
The customer failed to read the digital product descriptions or applicable terms prior to checkout;
The customer experiences local hardware or network incompatibility.
6. Exceptional Circumstances
The Company may, at its sole professional discretion and without creating a precedent or ongoing obligation, review refund requests under exceptional technical circumstances. These are strictly limited to:
Verified duplicate transactions caused directly by system errors;
Confirmed payment processing alignment errors verified by our payment gateway;
A permanent failure of digital delivery attributable solely to the Company’s infrastructure;
Circumstances where reimbursement is mandated by non-excludable provisions of applicable law.
7. One-Time Purchases
Unless explicitly and transparently stated otherwise at the precise point of sale, all transactions conducted on Cargomazepuzzle are single, one-time purchases. Purchases do not create subscriptions, recurring billing arrangements, automatic renewals, or continuing financial obligations. Customers are billed transparently solely for the individual digital content selected during check-out.
8. Digital Content Licence
All virtual items, premium features, and digital products available through Cargomazepuzzle are licensed, not sold. Payment authorisation grants the customer only a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to utilise the content strictly within the designated Cargomazepuzzle gaming environment. No proprietary rights or ownership interests are transferred to the user.
9. Intellectual Property Rights
All intellectual property rights remain the exclusive property of Pixel Games Sàrl-S. This includes, without limitation, source code, game mechanics, artwork, graphics, music, soundtracks, animations, trademarks, and branding materials.
The Company explicitly guarantees that all proprietary materials and imagery displayed across the website homepage and product pages are either originally created, exclusively owned, or validly licensed under lawful global arrangements. Unauthorised copying, asset extraction, reverse engineering, or commercial exploitation of any platform asset is strictly prohibited.
10. Billing Enquiries and Dispute Prevention
Customers are highly encouraged to contact our dedicated support team directly at sokoban@cargomazepuzzle.com regarding any billing questions, delivery anomalies, or payment inquiries before initiating external formal dispute channels with their bank or card issuer. Most transaction anomalies can be investigated and rectified swiftly through our direct support channels.
The Company maintains accurate, automated, and timestamped electronic delivery and verification logs for all completed transactions. In strict compliance with international card scheme rules, verified instances of payment fraud, unauthorized card usage, or non-compliant dispute submissions will result in the immediate and permanent suspension of access to the digital platform and associated accounts, without prejudice to any legal remedies available under Luxembourg law.
11. Age Requirement and Payment Authorisation
Cargomazepuzzle services are intended exclusively for individuals who possess full legal capacity. By initiating a purchase, customers represent and warrant that they are at least eighteen (18) years of age and are the legitimate, authorised holder of the payment method provided. Transactions completed using payment instruments without the explicit, lawful consent of the cardholder are strictly prohibited and will be flagged for immediate security review.
12. Privacy and Data Retention
Personal information collected during transaction processing is handled in strict compliance with Regulation (EU) 2016/679 (GDPR), applicable Luxembourg data protection legislation, and the Company’s Privacy Policy. Transactional profiles, payment validation metadata, and digital fulfillment records are securely retained only for as long as required to satisfy statutory financial auditing, fraud mitigation, and legal compliance mandates.
13. Governing Law and Jurisdiction
This Refund Policy and all matters arising from or relating to transactions conducted on the website shall be governed exclusively by the laws of the Grand Duchy of Luxembourg. To the fullest extent permitted by applicable law, the courts of Luxembourg shall have exclusive jurisdiction over any claims or controversies arising under this Policy. Non-excludable statutory consumer protection laws shall remain unaffected.
14. Contact Information
Questions regarding refunds, payment transactions, or delivery verifications may be formally directed to:
Pixel Games Sàrl-S
11, Nacherwee, L-9644 Dahl, Luxembourg
Email: sokoban@cargomazepuzzle.comTelephone: +352 2648 8488