1. Customer Support and Company Information
If you require assistance regarding purchases, payment verification, technical issues, account enquiries or legal matters relating to digital content supplied by Cargomazepuzzle, please contact our support team using the details below.
Brand Name: Cargomazepuzzle
Operating Company: Pixel Games Sàrl-S
Registered Address: 11, Nacherwee, L-9644 Dahl, Luxembourg
Customer Support Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488
Our customer support services are provided exclusively in relation to digital products and services supplied to customers located within Europe.
2. Nature of Products
Cargomazepuzzle supplies digital entertainment content only, including virtual in-game items, premium game features, digital upgrades and other non-tangible digital content intended solely for use within the authorised Cargomazepuzzle gaming environment.
No physical products are manufactured, shipped or delivered. Accordingly, no shipping service, courier documentation, tracking number or proof of physical delivery exists or shall be provided in connection with any transaction completed on this website. All purchases are completed electronically and fulfilled digitally immediately following successful payment authorisation.
3. Immediate Delivery of Digital Content and Waiver of Withdrawal Rights
In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Luxembourg legislation governing digital content supplied on a non-tangible medium, customers expressly acknowledge and agree that:
Delivery of purchased digital content begins immediately following successful payment confirmation;
By proceeding with payment, the customer family requests the immediate performance of the contract;
Once digital delivery has commenced, the customer expressly waives and loses the statutory fourteen (14) day right of withdrawal or cooling-off period ordinarily applicable to distance contracts within the European Union.
Once digital content delivery has commenced, the purchase becomes fully executed and final. The customer is no longer entitled to cancel the transaction, request a refund or exercise any statutory fourteen (14) day withdrawal right. This waiver forms an essential, prerequisite condition of purchase and is knowingly accepted prior to payment completion.
4. One-Time Purchase Policy
Unless explicitly stated otherwise at the point of sale, every purchase made through Cargomazepuzzle constitutes a single, one-time transaction only.
Purchases do not create subscriptions, recurring billing obligations or automatic renewals. The customer is billed solely and transparently for the individual digital content selected during the secure checkout process.
5. Limited Licence and Ownership of Virtual Items
All digital products and virtual items available through Cargomazepuzzle are licensed and not sold. Payment grants the customer only a limited, personal, non-exclusive, non-transferable and revocable licence to use the purchased virtual content solely within the authorised Cargomazepuzzle game environment.
Customers do not acquire ownership, title or proprietary rights in relation to any virtual item, game asset or digital content purchased through this website.
All intellectual property rights remain the exclusive property of Pixel Games Sàrl-S, including but not limited to:
Software, source code, game mechanics, and gameplay systems;
Original artwork, visual assets, animations, levels, and virtual items;
Soundtracks, music, and audio files;
Trademarks, logos, and branding materials.
Pixel Games Sàrl-S explicitly guarantees that all proprietary materials, images, and content displayed on this website are either originally created, exclusively owned, or validly licensed under lawful global arrangements.The extraction, reproduction, modification, reverse engineering, redistribution, resale or commercial exploitation of any content is strictly prohibited. Any unauthorised use may result in immediate termination of access rights and may give rise to civil or criminal liability.