1. Company Information
This Digital Delivery Policy applies to all products, privileges, and digital services supplied through the Cargomazepuzzle platform and operated by:
Operating Company: Pixel Games Sàrl-S
Registered Address: 11, Nacherwee, L-9644 Dahl, Luxembourg
Trading Brand: Cargomazepuzzle
Website: www.cargomazepuzzle.com
Customer Support Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488
The Company supplies digital entertainment products exclusively to customers located within Europe.
2. Nature of Products
Cargomazepuzzle supplies digital entertainment content and virtual assets exclusively. Products may include, but are not limited to:
Virtual in-game items, currencies, and features;
Premium platform functionality and account access permissions;
Downloadable digital expansions, content upgrades, and virtual entitlements.
The Company does not manufacture, sell, stock, or ship physical products. Accordingly, transactions completed through this website do not generate traditional physical logistics frameworks, such as:
Shipping confirmations or courier documentation;
Delivery notes or parcel tracking numbers;
Postal delivery records.
All products and assets are supplied exclusively through secured electronic digital delivery mechanisms.
3. Method of Digital Delivery
Following successful payment authorisation by our secure payment gateway, the purchased digital content is delivered electronically and instantly to the user’s designated game account. This electronic fulfillment occurs via:
Automatic activation of selected account entitlements and premium privileges;
Instant unlocking of functional game features and premium content packs;
Electronic crediting of virtual assets directly within the authorised gaming environment.
This digital delivery system operates automatically and executes immediately without requiring manual intervention.
4. Delivery Timeframes
Under standard operating conditions, digital fulfillment is completed instantaneously upon successful payment processing. Occasionally, a brief delivery adjustment period may occur due to:
Routine network latency or scheduled technical platform maintenance;
Standard payment validation checks conducted by banking interfaces;
Geographic compliance reviews.
Where an unexpected delivery anomaly persists, customers are highly encouraged to contact our support team at sokoban@cargomazepuzzle.com for immediate manual provisioning.
5. Verification of Fulfillment
Because digital commerce does not generate physical courier receipts, the Company maintains precise, secure, and automated electronic transaction logs to record successful fulfillment. For internal accounting, audit compliance, and system security, our infrastructure records:
Secure payment gateway verification hashes;
Timestamped account entitlement and credit application records;
Technical delivery confirmations within the gaming interface.
These secure internal records serve as primary, definitive evidence of successful digital fulfillment and direct user access to the selected content.
6. Immediate Performance and Waiver of Withdrawal Rights
The products supplied by Cargomazepuzzle constitute digital content supplied on a non-tangible medium. Pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Luxembourg legislation, customers explicitly request and consent to the immediate performance and execution of the contract upon check-out.
By completing a transaction, the customer acknowledges and agrees that:
Digital delivery begins automatically and immediately following payment confirmation;
Once digital delivery has commenced, the transaction is fully executed;
The customer expressly waives and loses the statutory fourteen (14) day right of withdrawal, cancellation, or cooling-off period otherwise applicable to distance contracts within the European Union.
The Company maintains rigorous electronic records of this prior acknowledgement and delivery execution for standard regulatory compliance purposes.
7. One-Time Transactions
Unless explicitly and transparently specified otherwise at the precise point of sale, all purchases made through Cargomazepuzzle are single, one-time transactions. The platform does not establish recurring subscriptions, automatic renewals, or continuing billing commitments. Customers are billed transparently solely for the individual digital items selected at checkout.
8. Digital Licence and Ownership Boundaries
All digital assets, virtual features, and game content available through Cargomazepuzzle are licensed, not sold. Payment authorises a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access the content strictly within the designated Cargomazepuzzle game environment. Users do not acquire proprietary titles, permanent copyrights, or physical ownership rights over any digital files, virtual items, or software components.
9. Intellectual Property Protection
All rights, title, and proprietary interest in the platform—including source code, underlying software architectures, game systems, gameplay mechanics, artwork, visual configurations, musical compositions, soundtracks, and distinct branding logos—remain exclusively vested in Pixel Games Sàrl-S.
The Company explicitly guarantees that all proprietary materials and imagery displayed across the website homepage and product pages are either originally created, exclusively owned, or validly licensed under lawful global arrangements. Extraction, reproduction, distribution, reverse engineering, or commercial exploitation of any platform asset is strictly prohibited.
10. Billing Inquiries and Dispute Resolution
To ensure a seamless service experience, customers are highly encouraged to contact our dedicated support desk directly at sokoban@cargomazepuzzle.com to resolve any billing inquiries, delivery variations, or payment clarifications before initiating external escalations with their card issuers. Most transaction anomalies can be audited and rectified swiftly through our internal support channels.
The Company utilizes accurate, automated electronic logs and timestamped delivery tracking metadata. In strict accordance with international card scheme operating regulations, verified instances of digital fraud, unauthorized payment method usage, or non-compliant dispute submissions will result in the immediate and permanent suspension of access to the platform, without prejudice to any legal remedies available under Luxembourg law.
11. Privacy and Data Protection
Personal information processed in connection with digital fulfillment is handled in strict compliance with Regulation (EU) 2016/679 (GDPR), applicable Luxembourg data protection legislation, and the Company’s Privacy Policy. Data parameters are retained securely only for as long as required to satisfy corporate tax requirements, platform security auditing, and mandatory statutory compliance frameworks.
12. Minimum Age Requirement and Payment Authorization
Cargomazepuzzle services are intended exclusively for individuals who possess full legal capacity to enter into binding agreements. By initiating a purchase, customers represent and warrant that they are at least eighteen (18) years of age and are the legitimate, authorised holder of the payment instrument utilised. Transactions completed without the explicit, lawful authorisation of the primary cardholder are strictly prohibited and will trigger immediate security review.
13. Governing Law and Jurisdiction
This Digital Delivery Policy and all matters arising from or relating to digital fulfillment shall be governed exclusively by the laws of the Grand Duchy of Luxembourg. To the fullest extent permitted by law, the courts of Luxembourg shall retain exclusive jurisdiction over any claims or controversies arising under this Policy. Non-excludable statutory European consumer rights remain unaffected.
14. Contact Information
Questions, notices, or support requests regarding digital delivery execution may be formally directed to:
Pixel Games Sàrl-S
11, Nacherwee, L-9644 Dahl, Luxembourg
Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488