1. What products does Cargomazepuzzle sell?
Cargomazepuzzle provides digital entertainment products exclusively, including virtual in-game items, premium features, game upgrades, and other digital content designed for use solely within the authorised Cargomazepuzzle gaming environment. We do not sell, stock, or deliver any physical goods.
2. Will I receive a parcel, shipment, or tracking number?
No. All products supplied by Cargomazepuzzle are digital content delivered electronically and instantly following successful payment authorisation. As no physical goods are supplied, no postal shipment, courier service, delivery note, logistics documentation, or tracking numbers exist or shall be issued in connection with any purchase.
3. When will my digital content be delivered?
Digital content is delivered automatically and immediately after your payment has been successfully authorised and approved by our secure payment gateway. In rare circumstances, standard security verification procedures or routine payment checks may introduce a brief delay.
4. Can I cancel my order after payment?
The products supplied consist exclusively of digital content delivered on a non-tangible medium. In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Luxembourg legislation, customers explicitly request immediate performance of the contract upon checkout.
Once digital delivery has commenced, the purchase is fully executed, and the customer expressly waives the statutory fourteen (14) day right of withdrawal or cooling-off period under European distance selling regulations. Consequently, orders cannot be cancelled once digital delivery has begun.
5. Am I entitled to a refund?
Due to the immediate and irreversible nature of digital delivery, all transactions are deemed final once delivery has commenced. Refund requests based upon a change of mind, accidental purchase, personal gameplay preferences, failure to utilise the delivered content, or a misunderstanding of product functionality do not qualify for reimbursement, unless mandatory provisions of applicable local law require otherwise.
6. Are purchases subscriptions or recurring payments?
No. Unless explicitly and transparently stated otherwise at the precise point of sale, all transactions conducted on Cargomazepuzzle are single, one-time purchases. There are no subscriptions, recurring charges, automatic renewals, or ongoing billing obligations. Customers are billed solely for the specific digital content selected during the secure checkout process.
7. What exactly am I purchasing?
Customers purchase a limited, non-proprietary licence to access and utilize the selected digital content within the authorised Cargomazepuzzle gaming environment. The transaction does not transfer ownership of virtual items, software, or underlying intellectual property.
8. Do I own the virtual items that I purchase?
No. All virtual items, game content, and digital assets are licensed, not sold. Customers receive a limited, personal, non-exclusive, non-transferable, and revocable licence to use the purchased content strictly within the game interface. Permanent proprietary ownership rights remain exclusively vested in Pixel Games Sàrl-S.
9. Who owns the game’s code, artwork, and music?
All intellectual property rights remain the exclusive property of Pixel Games Sàrl-S. This includes, without limitation, source code, game mechanics, artwork, graphics, animations, soundtracks, trademarks, logos, and technical infrastructure.
The Company explicitly guarantees that all proprietary materials and imagery displayed across the website homepage and product pages are either originally created, exclusively owned, or validly licensed under lawful global arrangements.
10. May I extract, copy, or reuse game assets?
No. Users are strictly prohibited from extracting assets, copying materials, reverse engineering software, reproducing content, redistributing files, or reselling virtual items for commercial purposes. Any unauthorised exploitation of the Company’s intellectual property will result in the immediate revocation of your licence and account access, and may give rise to civil or criminal liability.
11. Who can use Cargomazepuzzle services?
Cargomazepuzzle services are intended primarily for customers located within the European Economic Area (EEA) and other European jurisdictions where such digital services are lawful. The Company reserves the right to restrict access where necessary to comply with international regulatory or geographic compliance standards.
12. Is there a minimum age requirement?
Yes. Users must be at least eighteen (18) years of age to establish an account, utilize payment interfaces, or complete a purchase through this website. By initiating a transaction, you represent and warrant that you possess full legal capacity and are the legitimate, authorised holder of the payment method provided. Transactions completed using payment methods without the explicit, lawful consent of the cardholder are strictly prohibited.
13. How is my personal information protected?
Personal data is processed in strict compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), applicable Luxembourg data protection legislation, and our comprehensive Privacy Policy. Information is collected solely for legitimate operational purposes, such as secure payment verification, fraud mitigation, and providing customer support.
14. Why does the Company maintain delivery and account activity records?
Because digital commerce does not generate traditional physical logistics tracking numbers, the Company maintains accurate, automated electronic logs of account activity and digital fulfillment timestamps. This framework is retained strictly to maintain system security, confirm successful delivery execution, safeguard cardholders against unauthorised account use, and satisfy regulatory auditing obligations.
15. How do I resolve a billing or payment query?
We highly encourage customers to contact our dedicated support team directly at sokoban@cargomazepuzzle.com regarding any billing questions, delivery delays, or payment discrepancies. Most standard account or transaction anomalies can be investigated and rectified swiftly through our direct internal support channels, avoiding the need for protracted external escalations.
16. How can I contact customer support?
Company Name: Pixel Games Sàrl-S
Brand: Cargomazepuzzle
Address: 11, Nacherwee, L-9644 Dahl, Luxembourg
Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488We aim to address all user queries as efficiently as possible. General support enquiries are reviewed and answered within two (2) business days, excluding weekends and public holidays in Luxembourg.