1. Company Information
These Terms of Service (“Terms”) govern access to and use of the Cargomazepuzzle website, games, and digital content services operated by:
Operating Company: Pixel Games Sàrl-S
Registered Address: 11, Nacherwee, L-9644 Dahl, Luxembourg
Trading Brand: Cargomazepuzzle
Website: www.cargomazepuzzle.com
Email: sokoban@cargomazepuzzle.com
Telephone: +352 2648 8488
The Company supplies digital entertainment products and services exclusively to customers located within Europe. By accessing the website, creating an account, or purchasing any digital content, the user confirms their explicit and unconditional acceptance of these Terms in full.
2. Nature of Services
Cargomazepuzzle provides exclusively digital entertainment products and services, including but not limited to:
Access to online gameplay within the platform;
Premium game functionality and virtual in-game features;
Downloadable digital content, optional game enhancements, and upgrades.
The Company does not sell physical products. No shipment, courier delivery, postal service, tracking number, or proof of physical delivery exists or shall be provided in relation to any transaction conducted through the website. All purchased products are fulfilled electronically and supplied immediately via digital delivery mechanisms following successful payment authorisation.
3. Eligibility and Transaction Authorisation
The website and all related services are intended exclusively for persons who possess full legal capacity to enter into binding contracts. By utilising the website or initiating any transaction, the user represents and warrants that:
They are at least eighteen (18) years of age (or the age of majority in their jurisdiction);
They are the legitimate, authorised holder of the payment instrument utilised, or have obtained explicit and lawful authorisation from the rightful account owner to complete the transaction.
The initiation of transactions using payment methods without the lawful consent of the cardholder is strictly prohibited. The Company reserves the right to employ secure verification mechanisms to ensure transaction security and maintain compliance with anti-fraud underwriting standards.
4. Account Responsibilities
Users are entirely responsible for maintaining the confidentiality and security of their account credentials. The Company shall not be liable for any losses or unauthorized access resulting from a user’s failure to secure their account information. Users remain fully responsible for all activities conducted through their accounts unless such unauthorised access is directly caused by a verified technical security breach of the Company’s infrastructure.
5. Pricing and One-Time Purchases
Unless explicitly stated otherwise at the precise point of sale, all purchases made through the website constitute single, one-time transactions. Purchases do not create:
Subscriptions or recurring billing arrangements;
Automatic renewals or continuing financial obligations.
Each transaction is billed transparently and relates solely to the specific, individual digital content selected by the customer during the secure checkout process.
6. Immediate Delivery of Digital Content and Waiver of Withdrawal Rights
The products supplied by Cargomazepuzzle consist entirely of digital content delivered on a non-tangible medium. Pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights and applicable Luxembourg legislation, customers explicitly request and consent to the immediate performance of the contract upon completion of payment.
By completing a purchase, the customer acknowledges and agrees that:
Delivery and execution of the digital content begin immediately following payment confirmation;
Digital content delivery may occur automatically and without manual intervention;
Once delivery has commenced, the statutory fourteen (14) day withdrawal period ceases to apply.
Accordingly:
Once digital delivery has commenced, the purchase is deemed fully executed. The customer expressly waives and loses the statutory fourteen (14) day right of withdrawal, cancellation, or cooling-off period otherwise available under European distance selling legislation. The Company maintains comprehensive, timestamped electronic logs evidencing this consent and delivery for legal and regulatory compliance purposes.
7. Refund Policy
Due to the immediate, instantaneous, and irreversible nature of digital delivery, all transactions are final once delivery has commenced. Refund or cancellation requests based upon:
Change of mind or accidental purchasing decisions;
Personal dissatisfaction with gameplay themes or preferences;
Failure to access or utilise the delivered content due to local hardware incompatibility;
A misunderstanding of product functionality or digital content parameters;
shall not give rise to an entitlement to reimbursement, except where mandatory consumer protection legislation expressly requires otherwise. Nothing in these Terms limits any non-excludable statutory rights granted under applicable law.
8. Customer Support and Billing Enquiries
Customers are highly encouraged to contact our dedicated support team at sokoban@cargomazepuzzle.com regarding any billing inquiries, technical delivery anomalies, or payment clarifications before initiating external formal dispute channels.
The Company maintains precise, automated electronic fulfillment logs, account usage histories, and verification metadata to guarantee transaction transparency. In strict compliance with international payment network operating regulations, verified instances of payment fraud, malicious chargeback abuse, or unauthorized card use will result in the immediate and permanent suspension of access to the platform and associated accounts, without prejudice to any additional legal remedies available under Luxembourg law.
9. Licence Grant
All digital content, features, and virtual items made available through Cargomazepuzzle are licensed and not sold. Upon successful payment authorisation, the customer receives only a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable licence to utilise the purchased digital content strictly within the authorised Cargomazepuzzle gaming environment. No proprietary rights, ownership title, or commercial interests are transferred to the customer.
10. Ownership and Intellectual Property
All intellectual property rights relating to the website, games, and digital content remain the exclusive property of Pixel Games Sàrl-S. This includes, without limitation:
Software, architecture, and underlying source code;
Game systems, underlying mechanics, and technical features;
Original artwork, visual configurations, animations, and character models;
Music, soundtracks, and distinct audio files;
Trademarks, logos, and distinct branding materials.
The Company guarantees that all proprietary materials, imagery, and intellectual assets appearing on the website homepage and product pages are either originally created, exclusively owned, or validly licensed under lawful global arrangements.
Users are strictly prohibited from extracting game assets, copying materials, reverse engineering software, or commercially exploiting any component of the platform. Unauthorised use will result in immediate termination of access and may give rise to civil or criminal liability.
11. Service Availability
The Company shall employ reasonable professional efforts to maintain optimal service availability, but does not guarantee uninterrupted, error-free access. Planned maintenance, software updates, unexpected technical anomalies, network disruptions, or events beyond the Company’s reasonable control may cause temporary service interruptions. To the fullest extent permitted by law, the Company shall not be liable for indirect or consequential losses resulting from temporary service suspensions.
12. Privacy and Data Protection
Personal information collected in connection with your use of our services is processed in strict accordance with Regulation (EU) 2016/679 (GDPR), applicable Luxembourg data protection legislation, and the Company’s comprehensive Privacy Policy. Data processing is conducted solely for legitimate business operations, including payment validation, fraud mitigation, customer support, and statutory compliance.
13. Suspension and Termination
The Company reserves the right to suspend, restrict, or terminate access to the digital services and associated accounts, without prior notice, if a user:
Breaches any substantial provision of these Terms;
Engages in or is suspected of engaging in fraudulent financial conduct;
Abuses payment interfaces or technical platforms;
Infringes upon the Company’s intellectual property rights;
Compromises the operational security or integrity of the gaming environment.
14. Limitation of Liability
To the fullest extent permitted by applicable law, the Company’s total aggregate liability arising out of or in connection with any individual transaction shall not exceed the total amount actually paid by the customer for the specific digital content giving rise to the claim. Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law, including liability for fraud, wilful misconduct, or gross negligence.
15. Governing Law and Jurisdiction
These Terms and all matters arising out of or relating to them shall be governed exclusively by the laws of the Grand Duchy of Luxembourg. The courts of Luxembourg shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms, except where mandatory consumer protection legislation grants jurisdiction elsewhere and such rights cannot lawfully be excluded.
16. Amendments
The Company reserves the right to amend these Terms at any time to reflect operational, legislative, or compliance adjustments. Updated versions shall become effective immediately upon their official publication on the website. Continued use of the services following publication constitutes standard acceptance of the revised Terms.
17. Contact Information
Questions or notices relating to these Terms may be formally submitted to:
Pixel Games Sàrl-S
11, Nacherwee, L-9644 Dahl, Luxembourg
Email: sokoban@cargomazepuzzle.comTelephone: +352 2648 8488